Shipping Policy

Shipping in the United States

• Free shipping on orders of $100 or more.
• Orders under $100 ship for a flat $7.
• Orders ship from Bozeman, Montana, and usually arrive within 5–8 business days.
• You’ll get an email with tracking as soon as your order ships.

Discreet packaging

Every order ships in a plain, unbranded box. There’s no product name on the outside of the package or on the packing slip.

International shipping

We ship to most countries. International shipping rates are shown at checkout before you pay.

International customers may owe import duties or taxes, which vary by country and are paid by the customer. FirmTech does not cover import costs.

In some countries our products are also sold through local partners; see where to buy.

Questions about an order

Email customerservice@myfirmtech.com with your order number and we’ll reply within 1–2 business days. For returns and warranty, see our returns policy.